Privacy Policy

When you use Litmus's services, we may collect the following types of information:

• Contact information: Name, email address, phone number, and organization details provided when you submit a verification request or create an account.
• Parcel information: Land reference numbers, title details, and location information you submit for verification.
• Usage data: Information about how you interact with our platform, including pages visited and features used.
• Communication records: Messages and correspondence exchanged through our platform.

We use your information to:

• Process and deliver verification reports you request.
• Provide monitoring alerts for parcels you have subscribed to.
• Communicate with you about your requests and our services.
• Improve our platform, methodology, and user experience.
• Comply with legal obligations under Kenyan law, including the Data Protection Act, 2019.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Access controls limiting who can view personal information.
• Regular security reviews of our systems and processes.
• Secure handling of parcel information and verification results.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Verification reports are retained to support future reference and monitoring services. You may request deletion of your personal information at any time, subject to our legal obligations.

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where appropriate.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us at operations@litmus.co.ke.

We do not sell your personal information. We may share information with trusted service providers who assist in delivering our services, subject to confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

We may update this privacy policy from time to time. Material changes will be communicated through our platform or via email. We encourage you to review this policy periodically.